Frequently Asked Questions

Children aged 3 and up: pages are simplified so young hands can enjoy them. And grown-ups: we draw adult books in a more detailed line-art style, perfect for a best friend's birthday, an anniversary, or a trip you all still talk about. Just tell us who it's for when you order.

Both packages include everything: the coloring book, a hero poster, three connection cards, and photo cards of their illustrated moments.

Everything arrives together, gift-ready.

Yes. Send one photo on WhatsApp and we'll send back a free preview page within 24 hours, with no payment and no commitment.

Yes. For grown-up books there's an optional message field when you order. Write them a few lines, and we'll include it with the book.

Each page is a clean line-art illustration drawn from your submitted photos. We preserve the details that matter (faces, expressions, key elements from the scene) and simplify the rest so it's enjoyable to color. Background details from the original photo are included where they add to the scene.

The goal is a page that's recognizable and personal, not a generic illustration. Whoever it's for should look at it and know immediately: that's us.

We currently deliver within Cairo and Giza only. We're not able to fulfill orders outside these areas at this time.

The quality of your photos directly shapes the quality of your book. The best photos have:

• Good, natural lighting, with no harsh shadows or very dark scenes
• Clear, visible faces, not too far from the camera
• A sharp focus, so avoid blurry or motion-heavy shots
• A manageable number of people: the fewer faces, the more detail we can preserve per person

If you're unsure about a photo, include it anyway and we'll let you know during the preview stage.

Absolutely. Family moments are what this is for. Photos with multiple people work well as long as everyone's face is clearly visible. Group shots where faces are small or partially obscured are harder to work with, so closer and clearer is always better.

Only the MemoSketch production team has access to your photos. For the full details, see our Terms & Conditions.

Yes. You can order multiple books in a single session, each personalized for a different person. Every book comes in its own gift-ready packaging, so they're ready to give individually.

Yes. During the order flow, simply enter the recipient's address as the delivery address. The book will arrive gift-ready, with no extra wrapping needed on your end.

Payment is in two parts. You pay half when you place your order. That confirms it, and we begin crafting your book. The other half is due only after you've previewed and approved every page, before anything is printed.

You never pay in full for a book you haven't seen.

We currently accept payment via InstaPay. We'll send you the details on WhatsApp right after you place your order.

Your preview will be ready within 4 to 6 days of placing your order. Once you approve it, printing and delivery takes another 3 to 4 days.

The total from order to doorstep is typically 8 to 10 days, depending on how quickly you approve the preview. We'll keep you updated on WhatsApp throughout.

Ordering for a birthday or a specific date? Message us on WhatsApp with your date and we'll tell you honestly whether we can make it.

You can cancel within 24 hours of placing your order for a full refund of your deposit. After that, production has already begun and we're not able to cancel or refund the order.

To cancel within the window, reach us at [email protected] with your order details.